"Have You ever been Shouted at, Sworn at or Threatened?"
...
"Do You want to be more Confident?"
...
"Do You want to be able to Protect Yourself from Verbal Aggression?" 

"I had just left work, when this man barged into me, I couldn't believe what happened next, he started screaming at me and telling me that I was stupid and clumsy and that I deserved to 'have my teeth punched out', I was terrified..."

"A practical, thoughtful, almost Buddhist approach to verbal aggression... a clear and invaluable text for all who are faced with the seeming confrontations of everyday life."
      Prof. Stephen Chan, University of London.

"One of our managers just can't handle pressure. Whenever we are working to a deadline, if anybody makes even the slightest mistake, he screams and swears. Although he always apologises later it's really unpleasant and I wish I knew how to stop it."

"It would be hard to find a business guide which is easier to read and easier to understand than Robert Agar Hutton's book... every page is a gem of succinct, clear advice... Anybody who comes into contact with other human beings should read this book and absorb its excellent messages."
     Dr Mike Kearsley, Wordcom Associates.

What are the four types of Anger?

"Whenever people get angry with me, I get really flustered and just don't know what to do or say. What I need is some simple way that would let me understand them and know how to handle the situation."

"This book may help you to smile a little more often."
     Sgt. M Kiely, London Scottish Regiment.

Workplace violence results in stress and absence due to illness and even injury. Learning how to deal with verbal aggression at work, will make you able to interact with co-workers in a way that will get you listened to and respected. Arguing is not the solution to workplace conflict, resolution based on mutual understanding is far better and can be achieved most times, if you have the ability and the will. The will has to come from you, the ability is based on the information and techniques that the book will reveal to you.
   
   
Suitable for you...
   
Whatever your situation be it a policeman or a politician or a painter you can benefit from this book. In the police or the military verbal aggression management is often called tactical communications. The name isn't important, what's important is developing the ability to remain safe in a conflict situation. Some people's lifestyle puts them at risk and others exist in relative safety. Some people never worry about abuse, others deal with it on a daily basis. If you are high risk or low risk, the information in this book will help keep you safe. If you are high risk then this book will show you how to deal with verbal aggression. If you are low risk, then the book will teach you how to protect yourself from the shock of a sudden and unexpected verbal attack.
   
   
Bad language and swearing...
   
The book also deals with the sometimes difficult subject of swearing. A lot of people feel very uncomfortable when they are sworn at. This book gives you effective ways to deal with this situation, explaining how you can defuse their language.
   
   
Strategies for win-win resolution...
   
The book is based on strategies of conflict resolution and win-win tactics, however it recognises that in the real world, sometimes things go wrong and the main concern of all the techniques is your safety.

"This book demystifies the causes of verbal aggression and in doing so provides its reader with strategies for diffusing incidents and conversations as well as instruction as to how to remain calm when subject to abusive behaviour. Essential for anyone whose job involves talking to other people. The most useful book I've read in years."
     John Titchen BA PGCE PhD RAFVR(T)
     Personal Safety Consultant

Author's Details...
   

Robert Agar-Hutton was born in 1953. In 1970 he started what has ever since been a major interest in the history and practice of the martial and health arts.

In 1987 he started Protectics, a company that teaches courses in aggression, violence and stress management. The fundamental principle of all Protectics training is that it should be practical and easy to learn. Verbal aggression management training utilises research into various areas including conflict resolution, interpersonal behaviour, linguistics, and stress management.

Robert is a fellow and founder member of the International Association of Trainers in Aggression Management and a member of the Institute of Conflict Management, the International Society for Research on Aggression and the International Association for Conflict Management. He has a fourth degree black belt in Karate and is an instructor of Tai Chi.

Robert also gives after-dinner speeches and lectures on the subjects of aggression, violence and stress management.

Most importantly (to him) he has been happily married since 1981 and has three children who fill his life with interest, excitement and a regular opportunity to practice his stress and aggression management skills.

The author, Robert Agar-Hutton can be contacted at
Protectics Limited - Tel: +44 (0)161 341 0003 or 05601 257 152
or by email at robert@verbalaggression.com