"I went into medicine to help people. I didn't expect to be treated like a saint but did expect common courtesy. Nowadays I get called names that shock me, I've even been spat at. I still believe in what I do but I need to know how best to deal with the anger and aggression that comes my way."

"Have You ever been Shouted at, Sworn at or Threatened?"
...
"Do You want to be more Confident?"
...
"Do You want to be able to Protect Yourself from Verbal Aggression?" 

"It had been a busy night. He had been in a car accident and was angry and in pain. I was examining the dressing on the wound on his forearm when he grabbed me by my coat. He said in a quite voice that was full of menace that he knew we'd kept him waiting deliberately and that he'd 'sort me out.' It made my blood run cold."

"A practical, thoughtful, almost Buddhist approach to verbal aggression... a clear and invaluable text for all who are faced with the seeming confrontations of everyday life."
      Prof. Stephen Chan, University of London.

"One of our managers just can't handle pressure. Whenever we are working to a deadline, if anybody makes even the slightest mistake, he screams and swears. Although he always apologises later it's really unpleasant and I wish I knew how to stop it."

"It would be hard to find a business guide which is easier to read and easier to understand than Robert Agar Hutton's book... every page is a gem of succinct, clear advice... Anybody who comes into contact with other human beings should read this book and absorb its excellent messages."
     Dr Mike Kearsley, Wordcom Associates.

What are the four types of Anger?

"Whenever people get angry with me, I get really flustered and just don't know what to do or say. What I need is some simple way that would let me understand them and know how to handle the situation."

"This book may help you to smile a little more often."
     Sgt. M Kiely, London Scottish Regiment.

Aggression and violence often result in stress and absence due to illness and even injury. Learning how to deal with verbal aggression will make you able to interact with people in a way that will get you listened to and respected. Arguing is not the solution to conflict, resolution based on mutual understanding is far better and can be achieved most times, if you have the ability and the will. The will has to come from you, the ability is based on the information and techniques that the book will reveal to you.
   
   
Suitable for you...
   
If you want to develop the ability to remain safe in a conflict situation then this book is for you. Some people never worry about abuse, others find it a daily problem. If you are high risk or low risk, the information in this book will help keep you safe. If you are high risk then this book will show you how to deal with verbal aggression. If you are low risk, then the book will teach you how to protect yourself from the shock of a sudden and unexpected verbal attack.
   
   
Bad language and swearing...
   
The book also deals with the sometimes difficult subject of swearing. A lot of people feel very uncomfortable when they are sworn at. This book gives you effective ways to deal with this situation, explaining how you can defuse their language.
   
   
Strategies for win-win resolution...
   
The book is based on strategies of conflict resolution and win-win tactics, however it recognises that in the real world, sometimes things go wrong and the main concern of all the techniques is your safety.

Author's Details...
   

Robert Agar-Hutton was born in 1953. In 1970 he started what has ever since been a major interest in the history and practice of the martial and health arts.

In 1987 he started Protectics, a company that teaches courses in aggression, violence and stress management. The fundamental principle of all Protectics training is that it should be practical and easy to learn. Verbal aggression management training utilises research into various areas including conflict resolution, interpersonal behaviour, linguistics, and stress management.

Robert is a fellow and founder member of the International Association of Trainers in Aggression Management and a member of the Institute of Conflict Management, the International Society for Research on Aggression and the International Association for Conflict Management. He has a fourth degree black belt in Karate and is an instructor of Tai Chi.

Robert also gives after-dinner speeches and lectures on the subjects of aggression, violence and stress management.

Most importantly (to him) he has been happily married since 1981 and has three children who fill his life with interest, excitement and a regular opportunity to practice his stress and aggression management skills.

The author, Robert Agar-Hutton can be contacted at
Protectics Limited - Tel: +44 (0)161 341 0003 or 05601 257 152
or by email at robert@verbalaggression.com